DELIVERY INFORMATION

Shipping Methods

At checkout, you will be provided with the Shipping Method and Estimated Delivery Times, which may vary based on your location and local service provider. We offer several shipping options to accommodate your preferences and requirements:

  • Standard Shipping: Typically delivered within 3-5 business days.
  • Expedited Shipping: For faster delivery, choose our expedited service which ensures delivery within 1-3 business days.
  • Bulk Order Shipping: Special arrangements can be made for bulk orders to ensure safe and timely delivery.

Order Processing

Orders placed with JM Tobacco are processed during normal business hours, Monday through Friday, from 9:00 AM to 5:00 PM PST. Orders received over the weekend or on holidays will be processed the next business day. We strive to dispatch orders promptly so that you receive your products as soon as possible.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the delivery status of your order through our carrier’s website, providing transparency and peace of mind.

Delivery Areas

We ship to all 50 states within the United States, subject to state laws. Be aware that delivery times may vary depending on location and local delivery service efficiency.

Special Instructions

If your delivery requires special instructions, please specify these when placing your order or contact our customer service team directly. We aim to accommodate specific needs to ensure that your order arrives in perfect condition.

Issues and Support

If there are any issues with your delivery, or if you have any questions about our shipping policies, please do not hesitate to contact us via phone (888) 377-2667 or email (info@jmtobacco.com). Our team is here to assist you and ensure that your experience with JM Tobacco is smooth and satisfactory.

21+ Signature

Packages delivered from JM-Tobacco.com must be signed by an adult 21 years or older upon delivery.

In accordance with MA 940 CMR 21.00 and TX SB97, all packages from JM Tobacco being shipped to addresses in Massachusetts and Texas will need to be sent “adult signature required”. USPS offer this service, but they require the adult who signs for the package to be 21 years old. You will not have to select anything special on the checkout page for this service. We’re handling that for you.

USPS will make three delivery attempts. They’ll also leave a notification and you can contact them to make arrangements for delivery or ask that they hold it at the post office for you to pick up there. If the package isn’t delivered, it will be sent back to us. We will re-ship your package upon request, but we will need to charge you for the shipping costs including the signature required surcharge.